Missing a UPS delivery can be frustrating, especially if you’re eagerly waiting for an important package. Fortunately, UPS has a system in place to ensure you still receive your package, even if you aren’t home when the driver attempts delivery. Understanding how UPS handles missed deliveries can help you plan your next steps efficiently and avoid any further delays.
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UPS InfoNotice: Your First Step After a Missed Delivery
When a delivery attempt is made and no one is available to receive the package, the driver will leave a UPS InfoNotice at your door. This notice serves as proof that a delivery attempt was made and provides valuable information about what happens next. It typically includes details such as the time of the missed delivery, the number of attempts made, and instructions on what you can do to retrieve your package.
How Many Delivery Attempts Does UPS Make?
If UPS has already attempted delivery once, they will usually try to deliver the package again on the next business day. In most cases, UPS will make up to three delivery attempts before returning the package to the sender. Each attempt will be documented on the InfoNotice, so you’ll know exactly how many attempts have been made and how many are left. To avoid missing the next delivery, it’s important to monitor the InfoNotice closely and make arrangements to be available during the next scheduled attempt.
Picking Up Your Package at a UPS Access Point
In addition to reattempting delivery, UPS offers options to help you retrieve your package more conveniently. One of these options is to have the package held at a nearby UPS Access Point location. An Access Point could be a UPS Store, a local business, or a designated pickup center where packages are safely stored for customer pickup. If the package is eligible for this option, the InfoNotice will indicate where and when you can collect it. You can also use the UPS website or app to redirect your package to an Access Point if needed.
Reschedule Your UPS Delivery
Another solution is to reschedule the delivery for a more convenient time. Through the UPS website or UPS My Choice, a free service offered to customers, you can request to have your package delivered on a specific day when you know you’ll be available. Additionally, UPS My Choice allows you to leave instructions for the driver, such as leaving the package at a specific location around your property, like the back door or porch, to minimize the chances of missing it again.
Authorize a Delivery Without Signature
If you know you won’t be available for the next delivery attempt, you can also authorize the driver to leave the package without requiring a signature. This can be done through the UPS My Choice dashboard or by following the instructions on the InfoNotice. Keep in mind that this option is typically available for packages that don’t require a signature for security purposes.
Handling Packages That Require a Signature
For packages that require a signature, it’s essential to plan accordingly, as the driver cannot leave these packages unattended. If you’re unable to be home for a required signature, you may need to redirect the package to a UPS Access Point or reschedule the delivery for a time when someone can receive it.
What Happens After All Delivery Attempts Fail?
In situations where all delivery attempts fail, UPS will hold the package at their local facility for a limited time, usually around five business days. During this time, you can arrange to pick up the package directly from the facility. After this holding period, if no action is taken, the package will be returned to the sender. To prevent this, it’s important to act quickly and communicate with UPS about your preferred delivery solution.
In summary, missing a UPS delivery doesn’t mean you’ve lost your package. Whether you choose to wait for the next delivery attempt, pick up the package at an Access Point, or reschedule the delivery, UPS offers several options to ensure your package gets to you. By staying informed and proactive, you can quickly resolve a missed delivery and receive your package without hassle.
